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About our Loss Prevention Policies

Posted September 27, 2013

On Tuesday of this week, an employee of Goodwill Industries of Southwest Florida was arrested for giving away merchandise from a Goodwill store.  As part of our orientation for new hires, all of our Goodwill employees are familiar with our loss prevention policies and what we consider to be theft, which includes taking unauthorized discounts and under-ringing merchandise. Our policies are meant to protect our mission services and the people we serve. The thousands of dollars given away could have been used to fund our programs, including our school dedicated solely for youth with intellectual disabilities.


After completing our internal investigation we have determined that the individual’s actions were not for personal gain, but rather for the benefit of others. Because this is a violation of our policy we recognize that the former employee’s termination is an appropriate action, however in light of his overall intent, we are not pursuing criminal charges. 


Store employees are trained to refer shoppers who express a need to our job training centers, which are located within Goodwill stores or within a few feet of our stores. The coordinators in these centers work with individuals on their personal needs for employment as well as additional needs including food and shelter. These services are free to anyone in need.


Goodwill Industries of Southwest Florida regrets the situation and asks that people understand that we are good stewards of our donors and shoppers and believe that their support should be used in the most effective way possible, through programs and services.

89 cents of every dollar support our Goodwill Mission!